I just wanted to share with the club. I had a 2019 Flex come in for service
today. Customer pulled vehicle out of the dealership. 46,403 miles on the
vehicle with the original oil filter on it. Vehicle engine sludged. Put in
for cancellation of engine warranty.
Customer: SABRINA REESE
A vehicle owned by:
Jalal Shajira 18 Explorer 1FM5K8D81JGB87297 25786 Miles
Driven into service with engine knocking and leaking oil, found Purolator
Filter leaking and no oil in the crankcase.
Customer pulled the vehicle out of Dealership.
has possible diesel fuel in tank needs
further diag we pulled fuel samples customer
declined additional time to go further
being towed out today
FRAUD......WHITE STAR INDUSTRIES
I had a company send us bill for cleaner, that we
did not order or receive. (IT LOOKS A COPY OF
When I called the company the phone number is a
customer service number not a sales number and
they immediately stated
“I don’t know what you were calling for but I
see we voided this order as we did not have a P.O.
so they did not leave the product.”
Then I asked who ordered the product and they gave
me the name of my receptionist...knowing they
called and got her name hoping I would just pay
the bill with out checking...
just wanted to give everyone a heads up. We have
a 2013 F-150 with oil sludge, yes it's still
under warranty barely. We asked the customer for
proof of oil changes. He said he could produce
them but we are being rude for asking for them
and going to take it somewhere else to get
fixed. I looked at the Carfax and there was
nothing about oil changes. There are two
customers calling on this truck one is a
Christina Bloom and Gary Anthony Jr. I did not
report this to Ford because who knows he maybe
able to generate them (doubt it).
I had a customer with 2014
Police Explorer in with “seized motor”.
It had a Powertrain ESP. He claimed it was an
Northville Twp. Vehicle (No plate, no badging on
it). We contacted Northville, and they sold
it at auction last week, therefore ESP canceled.
We approached customer on it, he was upset and
towed vehicle out. If you feel this should
be passed on to the group please do so…
2014 Explorer 1FM5K8AT1EGB0025