A vehicle owned by:
Jalal Shajira 18 Explorer 1FM5K8D81JGB87297 25786 Miles
Driven into service with engine knocking and leaking oil, found Purolator
Filter leaking and no oil in the crankcase.
Customer pulled the vehicle out of Dealership.
has possible diesel fuel in tank needs
further diag we pulled fuel samples customer
declined additional time to go further
being towed out today
FRAUD......WHITE STAR INDUSTRIES
I had a company send us bill for cleaner, that we
did not order or receive. (IT LOOKS A COPY OF
When I called the company the phone number is a
customer service number not a sales number and
they immediately stated
“I don’t know what you were calling for but I
see we voided this order as we did not have a P.O.
so they did not leave the product.”
Then I asked who ordered the product and they gave
me the name of my receptionist...knowing they
called and got her name hoping I would just pay
the bill with out checking...
just wanted to give everyone a heads up. We have
a 2013 F-150 with oil sludge, yes it's still
under warranty barely. We asked the customer for
proof of oil changes. He said he could produce
them but we are being rude for asking for them
and going to take it somewhere else to get
fixed. I looked at the Carfax and there was
nothing about oil changes. There are two
customers calling on this truck one is a
Christina Bloom and Gary Anthony Jr. I did not
report this to Ford because who knows he maybe
able to generate them (doubt it).
I had a customer with 2014
Police Explorer in with “seized motor”.
It had a Powertrain ESP. He claimed it was an
Northville Twp. Vehicle (No plate, no badging on
it). We contacted Northville, and they sold
it at auction last week, therefore ESP canceled.
We approached customer on it, he was upset and
towed vehicle out. If you feel this should
be passed on to the group please do so…
2014 Explorer 1FM5K8AT1EGB0025
came in with crank no start. Found engine sludged up
when removing the valve covers. I have started
process to void out his engine warranty. vehicle is
currently getting put back together so the vehicle
can be towed out of here.
DETROIT MI 48203
Warranty cancellation being
TOM HOLZER FORD today
Engine excessive sludge also
failed and broken turbos customer doesn't
have any receipts for maintenance
,he claimed he performed all maintenance himself.
MEMBERS OF A WARRANTY CANCELLATION ON A 2014
FOCUS ST VIN 1FADP3L92EL348287 VEHICLE CAME IN FOR
HARD BRAKE PEDAL FOUND NO OIL ON STICK AND
UNSUBSTANTIATED OIL RECEIPTS. ONLY 3 PARTS STORE
RECEIPTS IN 47,775 MILES. INSPECTION OF ENGINE SHOWS
METAL SHAVINGS AND NO OIL ON DIPSTICK, CUSTOMER
CONCERN ON TEST DRIVE, NOISE COMING FROM REAR AXLE,
PERFORMED VISUAL INSPECTION FOUND RIGHT SIDE WHEEL
BEARING ARE VERY LOUD AND THE 1177 SEAL IS LEAKING,
ALSO THE VENT TUBE WHICH IS NORMALLY ATTACHED TO THE
BOX (CHASSIS VEHICLE) IS HANGING DOWN BELOW THE AXLE,
RAN AXLE ON THE HOIST, NOISE COMING FROM CENTER CARRIER
AND RIGHT BEARINGS, SUSPECT CONTAMINATION, CUSTOMER
DECLINED TEAR DOWN CHARGE FOR CONTAMINATION CHECK,
CUSTOMER DROVE THE VEHICLE OFF OF THE PROPERTY AFTER
RECOMMENDATION NOT TO DRIVE FURTHER. CUSTOMER
STATES HE IS GOING TO TAKE TO ANOTHER FORD
15 FORD SUPER
DUTY F-550 DRW
Randy Wise Ford
If you are having difficulties with Tire Scrappers
here is a list from club members that are having
CM TIRES - 989-465-0200 WEST SIDE LANSING
WADDLES TIRES 734-283-1644 DEARBORN WESTLAND
WAREHOUSE TIRES 248-332-4120 SOUTHFIELD AREA
A1 TIRE 248-388-1581 NOVI AREA
afternoon, I have a 2013 f150 miles 22086.
-1ftvw1et0dkd28428- removed from my service department
(picked up) declined teardown for engine noise.
has very thick oil, and is fresh, dose not have
maintenance records, or willing to give any
information. engine is slugged at valve cover area.
Suburban Ford of Sterling Heights
Dan Retherford - Bob Maxey
owner by Howell Auto Center, came in knocking, no
customer is subsequent owner, towed out, suspect they
will do the work themselves, but necessitates a BOLO
Bill Brown Ford
We had a Black F-150 (1FTFW1ET7DFB28742) taken out of service by the customer. The vehicle has sludge issues and odometer shows 18000 miles. car-fax shows 35000 on last oil change back in January of 2014. Warranty is being cancelled.
HAVE A 2012 F350 DULEY TOWED IN MY DEALERSHIP FROM
FLUSHING MI. WITH A FRONT DRIVESHAFT BROKEN PROP
SHAFT, NOT COVERD, CUSTOMER TOLD OTHER DEALERSHIP WAS
STUCK IN ICE.HE DECLINED , FORD MOTORCO TOWED TO
SUBURBAN FORD TRUCK IS DESTROYED. LOOKS OVERLOADED,
DAMAGED TO REAR, REAR WINDOW BROKEN.HE DECLINED
INSPECTION, AND IS TOWING OUT OF DEALERSHIP RIGHT NOW,
NOT WARR (HEADS UP)??
Vehicle towed out of Pat Milliken Ford today, all
warranty on vehicle has been cancelled due to odometer
2011 F-150 VIN# - 1FTFW1ET8BFC47655
Odometer shows 8,960 miles
Trip meter shows - 9,050
CLRDIST IN MODE 9 Mileage shows 41,416
HPF has a customer named Mark Cook that has internal
engine damage as a result of severe internal engine
varnish from lack of oil changes. FMC has cancelled
his engine warranty. Mr. Cook stated he is going to
take this vehicle to another Ford dealer.
2011 FORD F150
Be Alert...Parts Departments... There have been so
reports of People calling in for wholesales parts to be
delivered to a body shop in Detroit. When the
driver gets there the building is abandoned and a group
of males pull up in a van and take the parts and take
them out of the boxes and throw them into the van and
driving off. No one has been hurt yet.
Please know where you are sending your drivers and not
put them in harms way. Double check new customers
addresses. One dealership got a check for the
parts which was not good. The other dealership the
driver was told to leave before he got hurt.
2011 F-150 3.5L Eco boost engine
severely sludged at 14,696. VIN# - 1FTFW1ET7BFD07666 Vehicle has been inspected by
FSCD Field Service Engineer and Zone Manager.