A vehicle owned by:
Jalal Shajira 18 Explorer 1FM5K8D81JGB87297 25786 Miles Driven into service with engine knocking and leaking oil, found Purolator Filter leaking and no oil in the crankcase. Customer pulled the vehicle out of Dealership.

Tom Zeer        vin  1FMJU1MT2KEA15149

has possible  diesel fuel in tank needs further diag we pulled fuel samples customer
declined additional time to go further
being towed out today
FRAUD......WHITE STAR INDUSTRIES
I had a company send us bill for cleaner, that we did not order or receive. (IT LOOKS A COPY OF BILL)
When I called the company the phone number is a customer service number not a sales number and they immediately stated
“I don’t know what you were calling for but I see we voided this order as we did not have a P.O. so they did not leave the product.”
Then I asked who ordered the product and they gave me the name of my receptionist...knowing they called and got her name hoping I would just pay the bill with out checking...
 
Subject: Oil Sludge
 

Good Afternoon,

 

I just wanted to give everyone a heads up. We have a 2013 F-150 with oil sludge, yes it's still under warranty barely. We asked the customer for proof of oil changes. He said he could produce them but we are being rude for asking for them and going to take it somewhere else to get fixed. I looked at the Carfax and there was nothing about oil changes. There are two customers calling on this truck one is a Christina Bloom and Gary Anthony Jr. I did not report this to Ford because who knows he maybe able to generate them (doubt it).

 

Vin-1FTFW1ET8DFC63809

Miles- 80,235

 

Subject: VIN 1FM5K8AT1EGB80025
I had a customer with 2014 Police Explorer in with “seized motor”.  It had a Powertrain ESP. He claimed it was an Northville Twp. Vehicle (No plate, no badging on it).  We contacted Northville, and they sold it at auction last week, therefore ESP canceled.  We approached customer on it, he was upset and towed vehicle out.  If you feel this should be passed on to the group please do so…
2014 Explorer 1FM5K8AT1EGB0025

This vehicle came in with crank no start. Found engine sludged up when removing the valve covers. I have started process to void out his engine warranty. vehicle is currently getting put back together so the vehicle can be towed out of here. 

CUSTOMERS INFORMATION IS
SEKOU SHORTER

1629 LINCOLNSHIRE
DETROIT MI 48203

586-291-3694
2016 C-MAX
1FADP5CU3GL102836

Warranty cancellation being driven from   TOM HOLZER FORD   today  12-21-16   2015 EXPLORER     41585 MILES  
VIN 1FM5K8GT5FGA63301
Engine excessive sludge also failed and broken turbos customer doesn't have any receipts for maintenance ,he claimed he performed all maintenance himself.

ADVISING ALL MEMBERS OF A WARRANTY CANCELLATION  ON A 2014 FOCUS ST VIN 1FADP3L92EL348287 VEHICLE CAME IN FOR HARD BRAKE PEDAL FOUND NO OIL ON STICK AND UNSUBSTANTIATED OIL RECEIPTS. ONLY 3 PARTS STORE RECEIPTS IN 47,775 MILES. INSPECTION OF ENGINE SHOWS METAL SHAVINGS AND NO OIL ON DIPSTICK, CUSTOMER PULLING VEHICLE.

CHUCK WEISMAN

BRIGHTON FORD

VERIFIED CONCERN ON TEST DRIVE, NOISE COMING FROM REAR AXLE, PERFORMED VISUAL INSPECTION FOUND RIGHT SIDE WHEEL BEARING ARE VERY LOUD AND THE 1177 SEAL IS LEAKING, ALSO THE VENT TUBE WHICH IS NORMALLY ATTACHED TO THE BOX (CHASSIS VEHICLE) IS HANGING DOWN BELOW THE AXLE, RAN AXLE ON THE HOIST, NOISE COMING FROM CENTER CARRIER AND RIGHT BEARINGS, SUSPECT CONTAMINATION, CUSTOMER DECLINED TEAR DOWN CHARGE FOR CONTAMINATION CHECK, CUSTOMER DROVE THE VEHICLE OFF OF THE PROPERTY AFTER  RECOMMENDATION NOT TO DRIVE FURTHER. CUSTOMER STATES HE IS GOING TO TAKE TO ANOTHER FORD DEALER. 

15 FORD SUPER DUTY F-550 DRW

1FDUF5HY0FEB01103

Paul DuCharme
Randy Wise Ford

If you are having difficulties with Tire Scrappers here is a list from club members that are having success

CM TIRES - 989-465-0200 WEST SIDE LANSING AREA
WADDLES TIRES 734-283-1644 DEARBORN WESTLAND AREA
WAREHOUSE TIRES 248-332-4120 SOUTHFIELD AREA
A1 TIRE 248-388-1581 NOVI AREA

Good afternoon, I have a 2013 f150 miles 22086. -1ftvw1et0dkd28428- removed from my service department (picked up) declined teardown for engine noise.

Engine has very thick oil, and is fresh, dose not have maintenance records, or willing to give any information. engine is slugged at valve cover area.

Remo DiStefano
Suburban Ford of Sterling Heights

From Dan Retherford - Bob Maxey

1FTKR1ED8APA05939 owner by Howell Auto Center, came in knocking, no maintenance records, customer is subsequent owner, towed out, suspect they will do the work themselves, but necessitates a BOLO nonetheless.

Bill Brown Ford

We had a Black F-150 (1FTFW1ET7DFB28742) taken out of service by the customer. The vehicle has sludge issues and odometer shows 18000 miles. car-fax shows 35000 on last oil change back in January of 2014. Warranty is being cancelled.
I HAVE A 2012 F350 DULEY TOWED IN MY DEALERSHIP FROM FLUSHING MI. WITH A FRONT DRIVESHAFT  BROKEN PROP SHAFT, NOT COVERD, CUSTOMER TOLD OTHER DEALERSHIP WAS STUCK IN ICE.HE DECLINED , FORD MOTORCO TOWED TO SUBURBAN FORD TRUCK IS DESTROYED. LOOKS OVERLOADED, DAMAGED TO REAR, REAR WINDOW BROKEN.HE DECLINED INSPECTION, AND IS TOWING OUT OF DEALERSHIP RIGHT NOW, NOT WARR  (HEADS UP)??
"Warranty Cancellation"

Vehicle towed out of Pat Milliken Ford today, all warranty on vehicle has been cancelled due to odometer tampering. 
2011 F-150 VIN# - 1FTFW1ET8BFC47655
Odometer shows 8,960 miles
Trip meter shows - 9,050
CLRDIST IN MODE 9 Mileage shows 41,416

 Posted 10-20-13

HPF has a customer named Mark Cook that has internal engine damage as a result of severe internal engine varnish from lack of oil changes. FMC has cancelled his engine warranty. Mr. Cook stated he is going to take this vehicle to another Ford dealer. VIN#1FTEX1ET2BFC26703 2011 FORD F150 MILES:38,364

Posted 5-01-13

Be Alert...Parts Departments... There have been so reports of People calling in for wholesales parts to be delivered to a body shop in Detroit.  When the driver gets there the building is abandoned and a group of males pull up in a van and take the parts and take them out of the boxes and throw them into the van and driving off.  No one has been hurt yet.  Please know where you are sending your drivers and not put them in harms way. Double check new customers addresses.  One dealership got a check for the parts which was not good.  The other dealership the driver was told to leave before he got hurt.

posted 2-20-13

2011 F-150 3.5L Eco boost engine severely sludged at 14,696. VIN# - 1FTFW1ET7BFD07666 Vehicle has been inspected by FSCD Field Service Engineer and Zone Manager.

posted 1-28-13

 

 

Service Managers Club of Michigan © 2012 All Rights Reserved